In case of malfunction, our own Call Centre is your initial point of contact. On-site support is

available to you in accordance with your contractually agreed SLAs.

You have one contact person, and thus no further interface leading to loss of information.

After a precise fault analysis by our system engineers, the malfunction is remedied or any

spare parts needed are procured.

After the malfunction has been remedied and tests carried out, the hardware is handed to the

client by the same system engineers.